Avaya Training Courses

Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking.

Red Education is the Authorised Learning Partner for Avaya in Asia Pacific and delivers all of Avaya’s authorized training in the region.

Our Avaya trainers bring to the classroom decades of extensive experience. All Avaya training courses we deliver consist of Lectures, Labs, and Discussions and are available either in a classroom setting or as virtual live courses.

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Available Avaya Training Courses:

Integration of Avaya Aura® Core Components – 7120C

A 5-day, Instructor Led offer that is designed for Tier 1 technicians and Individuals new to Avaya who will be responsible for the implementation and integration of the core products in the Avaya Aura Team Engagement Solution.

Details and Dates

Supporting Avaya Aura® Core Components (72200C)

This 5-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.

Details and Dates

Integrating Avaya Aura Communications Applications  (71300C)

This 5-day Instructor Led offer is designed for individuals responsible for integrating the products in Avaya Aura® Communication Applications with the core products in the Avaya Team Engagement Solution.

Details and Dates

Supporting Avaya Aura Communications Applications (72300C)

This 5-day Instructor Led offer is designed for Tier 2 technicians and Avaya Associates, Partners, and Customers who are responsible for the day-to-day troubleshooting and support of the core products in the Avaya Team Engagement Solution.

Details and Dates

Integrating Equinox Solution with Avaya Aura Collaboration Applications (71400C)

This 1-day Instructor Led offer is designed for individuals responsible for the implementation of Avaya Equinox™ Conferencing and the integration of Avaya Equinox™ Solution (Equinox™ Conferencing, Equinox™ Clients & Equinox™ Collaboration applications such as Avaya Aura® Device Services (AADS), Avaya Aura® Web Gateway (AAWG), Avaya Multimedia Messaging (AMM)), with the Team Engagement (Aura) Core.

Details and Dates

Supporting Avaya Equinox Solution with Avaya Aura Collaboration Applications (72400C)

This 5- day Instructor Led offer is designed for individuals responsible for the day-to-day troubleshooting and support of Avaya Equinox Conferencing in a Team Engagement (Aura) Core deployment mode.

Details and Dates

Administering Avaya Aura System Manager (20130C)

This 5 day Instructor Led offer is designed for individuals responsible for administering Avaya Aura® 8.0.

Details and Dates

Administering Avaya Aura Communication Manager (21450C)

This five-day Instructor Led offer is designed for individuals responsible for the administration of Avaya Aura® Communication Manager.

Details and Dates

Integrating and Supporting Avaya IX Messaging- Release 10 (71800C)

This Virtual Instructor-Lead training course is designed for individuals responsible for integrating and supporting Avaya IX™ Messaging.

Details and Dates

Integrating and Configuring IP Office Platform Release 11 (77200C)

This 5-day instructor led course is designed for individuals responsible for implementing, customizing and administering an IP Office™ Platform solution

Details and Dates

Supporting IP Office Platform Release 11 (78200C)

This virtual instructor led course is designed for individuals responsible for the day-to-day operation and supporting an IP Office™ Platform solution.

Details and Dates

Implementing and Supporting Avaya Contact Center Select (77600V)

This 5-day Course is intended for individuals responsible for the implementation and support of the Avaya Contact Center Select system and those attempting to earn the ASPS – Avaya Contact Center Select credential.

Details and Dates

Implementing Avaya Aura Call Center Elite (73600V)

This 4-day instructor led course is designed for individuals responsible for installing and configuring the Avaya Aura® Call Center Elite system.

Details and Dates

Supporting Avaya Aura Call Center Elite (74600V)

This 2-day virtual instructor led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system.

Details and Dates

Installing and Supporting Call Management System (70190V)

This 3-day virtual-based training course is intended for Business Partners and Avaya Employees responsible for the installation and support of Avaya Call Management System (CMS) and those preparing for the 5303 – Avaya Call Management System credential (ASPS).

Details and Dates

Avaya Aura Contact Center Implementation (70210V)

This 5-day Virtual Instructor Led course (vILT) is designed for individuals responsible for the implementation, support, and troubleshooting of Avaya Aura® Contact Center and those attempting to earn the ACSS – Avaya Aura Contact Center credential.

Details and Dates

Avaya Aura Contact Center Support (70220V)

This 3-day Virtual Instructor Led course (vILT) is designed for individuals responsible for the implementation, configuration and support of the Avaya Aura® Contact Center and those attempting to earn the ACSS – Avaya Aura® Contact Center Support credential.

Details and Dates

Avaya Aura Contact Center Administration (21190C)

This 4-day Instructor Led course (ILT) is designed for individuals responsible for the administration of Avaya Aura® Contact Center.

Details and Dates

Avaya Aura Communication Manager Administration Release 6.3 (5U00051I)

This five-day Instructor Led offer is designed for individuals responsible for the administration of Avaya Aura® Communication Manager and those preparing for the ACSS – Avaya Aura® Communication Manager and CM Messaging – Embedded (ACSS-3100) credential.

Details and Dates

Avaya Aura Call Center Elite Implementation and Configuration (5C00091I)

This 4-day course targets Avaya Employees, Customers, Channel Partners and Business Partners with installation and implementation responsibilities. The course provides students with hands-on training on administering a call center using Avaya Aura® Communication Manager.

Details and Dates

Avaya Scopia Solution and Endpoints (5U00130I)

This 5-day class is designed for System Engineers, IT manager and implementers with the responsibility to implement, administer, maintain and troubleshoot the Avaya Scopia Solution. This training course is an overview of the features, benefits and operations of the Avaya Scopia Solution video conferencing product, and it covers the installation and configuration of multiple endpoint solutions.

Details and Dates

Avaya 7005c – Implementing and Supporting Avaya Aura Experience Portal and Proactive Outreach Manager

This 5-day class is designed for individuals responsible for Implementation, configuration and support using Avaya Aura® Experience Portal and Proactive Outreach Manager.

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Avaya Aura Conferencing Implementation and Support vILT (5U00120V)

This 4-day instructor-led class is designed for individuals responsible for the implementation and support of Avaya Aura® Conferencing and those preparing for the ACSS-Avaya Aura® Conferencing (ACSS-3202) credential.

Details and Dates

Integrating Avaya Midmarket Team Engagement Core Solutions (7730V)

This 5-day class is designed for individuals responsible for the installation and commissioning of Avaya Midmarket core products and those preparing for the ACIS-Avaya Midmarket Team Engagement Solutions credential.

Details and Dates

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