This 5-day Virtual Instructor-Led course is designed for individuals responsible for Administering Avaya Aura® System Manager.
Avaya 74600V – Supporting Avaya Call Center Elite
This 2-day virtual instructor-led course is designed for individuals responsible for Supporting Avaya Aura Call Center Elite
Course Duration
2 Days
Target Audience
This course is intended for students from Avaya Focus Partners who are pursuing the ACIS-7392 and ACSS-7492 credentials.
Course Overview
This 2-day virtual instructor-led course is designed for individuals responsible for supporting the Avaya Aura® Call Center Elite system.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This virtual instructor-led training provides the opportunity to troubleshoot and support the Avaya Aura® Call Center Elite. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to support Avaya Aura® Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.
The Supporting Avaya Aura Call Center Elite is designed to attend with your own equipment such as development PC or Mac.
This course is recommended for students preparing for the ACIS-7392 and ACSS-7492 credentials.
Key Learning Objectives
- Describe virtual routing such as:
– Look Ahead interflow (LAI)
– Enhanced Interflow
– Basic Service Routing (BSR)
– Adjunct Routing
– Network Call redirection (NCR) - Troubleshoot using the Communication Manager Denial Event.
- Describe the troubleshooting tools in CM and apply troubleshooting command such as “list trace vdn”, “list trace vector” and “list trace s tation”
- Describe the troubleshooting tools in CM and apply troubleshooting commands such as “list trace vdn”, “list trace vector” and “list trace station”
- Describe Business Advocate (BA) with fundamental call center questions
- Understand the common problems that traditional ACD calling centers experience and how Business Advocate can help overcome these problems.
- Troubleshooting the Avaya Aura® Media Server.
- Describe the vector variable operations.
- List Trace, Display Events, and List Usage.
- Troubleshoot common call vectoring issues.
- Describe the Best Service Routing feature in Avaya Aura® Call Center Elite.
- Describe the Best Service Routing in a multisite environment
- Describe the Service Level Maximizer (SLM)
- Describe the capabilities and features of Dynamic Business Advocate.
Avaya 74600V – Supporting Avaya Call Center Elite
Your Gateway
Avaya 61132V – Administering Avaya Aura® System Manager
- Course Code: 61132V
- Delivery Mode: ILT, VILT
- Technology: Administration
Avaya 61451V – Administering Avaya Aura® Communication Manager
- Course Code: 61451V
- Delivery Mode: ILT, VILT
- Technology: Administration
This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.
Avaya 70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
- Course Code: 70051V
- Delivery Mode: ILT, VILT
- Technology: Implementation
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.
Avaya 70190V – Installing and Supporting Call Management System
- Course Code: 70190V
- Delivery Mode: ILT, VILT
- Technology: Administration
This 3-day Virtual Instructor-Led course is designed for individuals responsible forimplementing and supporting Call Management System.
Avaya 71201V – Integrating Avaya Aura® Core Components
- Course Code: 71201V
- Delivery Mode: ILT, VILT
- Technology: Integration
This 5-day course Virtual Instructor led is intended for technicians who are new to Avaya Aura and will be responsible for the implementation and integration of the Core products in the Avaya Aura Solution.
Avaya 71301V – Integrating Avaya Aura® Communications Applications
- Course Code: 71301V
- Delivery Mode: ILT, VILT
- Technology: Integration
This 5-day Virtual Instructor-Led course is designed for individuals responsible for integrating the Avaya Aura® Communications Applications.
