Our organization places a high value on the security and privacy of all information we handle. We adhere to the principles of privacy by design and default, and our risk assessment process provides transparency regarding the use of your data. We take measures to ensure data is protected both in transit and at rest, and we do not retain it for any longer than necessary to provide our services. Should you require it, we are happy to provide an Assurance statement detailing the security measures and controls we have implemented.

Red Education’s methodology for risk assessment and treatment, as well as our incident management procedure, reflect our commitment to continuous development and incorporate best practices for privacy and PII management. We engage with our customers through various means, such as developing new products, responding to requests, verifying identification, conducting surveys, and seeking feedback to enhance and manage our products and services.

1. At Red Education Pty Ltd (ABN 70116 476 076), which operates under the name Red Education, we highly prioritize privacy. We adhere to the APPs outlined in the Privacy Act 1988 and maintain this privacy policy when handling personal information.

2. Do you have any personal information to share? According to the Privacy Act and this privacy policy, personal information refers to any details that can be used to identify you, such as your name, address, phone number, email address, and occupation.

3. At Red Education, we gather personal information to provide comprehensive training, efficient customer service, and business-related activities. Your interactions with us determine the type of information we collect. Generally, we collect your name, business address, email address, phone number, rank, customer feedback, questionnaires, and registrations for our events and seminars. We highly respect your privacy and do not collect sensitive information like your health, religion, politics, birth date, or race without your permission. Before collecting sensitive data for business purposes, we seek your explicit approval.

4. Kindly note that if you decline to provide us with your personal information, we may not be able to serve your organization efficiently. To ensure the accuracy of data, we regularly back up and restore personally identifiable information (PII). In case of a system failure, including loss of PII, we can retrieve the data within two weeks by using our backups which are kept for 28 days.

At our company, we obtain personal information directly from you, unless it is deemed unfair or impractical. This may occur when you use our services, ask us questions, communicate with our representatives via email or phone, provide feedback on our services, fill out student assessment forms, sign up for our events or newsletters, or access our websites. For business clients, we may obtain personal information from you, a company contact, or a third party who has given us permission to do so. In some cases, third parties may provide us with your personal information, but we only accept it if they can confirm in writing that they obtained the information legally and that we have the right to collect and use it.

5. OUR REASONS FOR COLLECTING, STORING, USING, AND REVEALING PERSONAL INFORMATION INCLUDE:

• Sending messages
• Maintaining business partnerships
• Answering questions
• Improving our services
• Organizing training certification examinations
• Enabling online portals
• Tailoring your interactions with us
• Handling administrative and commercial tasks
• Updating records and contact information
• Allowing you to subscribe to our website, newsletters, email lists, and Red Education events
• Evaluating and enhancing our website
• Addressing privacy complaints
• Complying with applicable laws, regulations, and directives from regulators or governing authorities.

Please note that we only collect personal information that is necessary for our business and our relationship with you or your company, and we will only share, sell, rent, or disclose your personal information as outlined in our privacy policy. Thank you for providing us with your valuable feedback.

6. WITH WHOM DO WE SHARE PERSONAL INFORMATION?

In order to achieve the objectives outlined in clause five, we may share your personal information with our staff and related bodies corporate. Additionally, we may combine or share your data with information from our affiliated corporate entities.

We may also disclose your personal information to the following parties:

• contractors, suppliers, vendors, partners, and other third parties with whom we conduct business, marketing, and related activities
• any authorized organization with your consent Red Education will only disclose personal information if required by law, court/tribunal order, or the Privacy Act.

7. DO WE SHARE PERSONAL INFORMATION WITHOUT AUSTRALIA?

We may share your personal information with service providers in the UK, US, Singapore, and the Netherlands for certain objectives listed in clause 5. We will ensure that these overseas recipients of your personal information provide an equivalent level of protection as required through contractual agreements.

8. HOW DO WE SECURE PERSONAL DATA?

To ensure the security of your personal information, we utilize physical, administrative, and technical safeguards to protect against misuse, interference, loss, unauthorized access, modification, or disclosure. Personal data is stored in secure paper files, password-protected databases, and email files. Additionally, all Red Education employees are contractually obligated to maintain strict confidentiality. While we take every precaution to ensure the privacy and security of your personal information, it’s important to note that the internet is inherently unsafe. We cannot guarantee the complete security of any online communications with Red Education, nor can we ensure that any information transmitted over the internet won’t be intercepted. Therefore, it’s important to take steps to protect your personal and other sensitive information when communicating with us online. If requested, we will take reasonable steps to remove or de-identify your personal information. However, please note that we may be required by law or a court/tribunal order to retain certain information.

9. DIRECT MARKETING

We may provide you with direct marketing and service information that could be of interest to you. Please note that SMS and email communications are allowed under the Spam Act 2003 (Cth). Your consent is required for these communications. We will try to use your preferred mode of communication whenever possible. If you wish to stop receiving our electronic communications, you may contact us using the contact information provided at the end of this privacy policy or by using the opt-out options included in those communications. We will promptly remove your name from our list. Please be assured that we do not sell your data to marketers.

10. HOW TO ACCESS AND CORRECT PERSONAL INFORMATION?

We make every effort to ensure that your personal information is accurate, up-to-date, and complete. You can request access to your personal information at any time, and we will provide it in a reasonable and practical manner, except as permitted by the Privacy Act. We may refuse access if it goes against privacy, legal, or confidentiality laws. We are also able to correct any inaccurate, incomplete, or outdated personal information.

To access or modify your personal information, please use the customer portal or contact our Privacy Officer. Our Privacy Officer will respond to your request within 30 days. If we deny your request to view or modify your personal information, we will provide a written explanation and a way to file a complaint.

11. HOW DO YOU REPORT A PRIVACY BREACH?

If you have any concerns regarding the handling of your personal information by Red Education or wish to report any breaches, please address them to the Privacy Officer at the given address. You can expect a written response from the Privacy Officer within 30 days, outlining the steps that Red Education will take or clarifying if there were no violations of the law. there were no violations of the law.

12. OUR WEBSITE

When you visit our website, we may send cookies to your device to recognize it and welcome you without requiring registration. Cookies may also be used to track website traffic and visitor locations. If you wish, you can turn off cookies in your browser settings. Additionally, we monitor your behavior on our website and analyze trends using IP addresses to track users and obtain demographic information. Please note that cookies do not track your internet activities beyond our website. Lastly, we may connect to third-party websites, but we are not responsible for their privacy policies or content.

13. PRIVACY POLICY CHANGES

Please note that our privacy policy is subject to change, and any updates will be displayed on our website. We encourage you to check back frequently for any changes.

14. CONSENT WITHDRAWAL

Contact Red Education using the methods below to withdraw your consent for personally identifiable information. The data being withdrawn may need a written request and verification of identity. Personal Information Rights: Email – [email protected]

15. CONTACTING US

Contact our Data Protection Officer for concerns regarding this privacy policy or Data Protection Agreement requests:

Email [email protected]

1300 651 917.

Red Education, Suite 803, 50 Berry Street, North Sydney NSW 2060, Australia