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70051V - Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager

Course Duration

5 Days

Target Audience

This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam.

Prerequisites

Knowledge of Avaya Aura® Experience Portal, Avaya Proactive Outreach Manager implementation and system operationKnowledge of Avaya Aura® Orchestration Designer Implementation, application design and application deploymentKnowledge of system architecture and call flowBasic knowledge of Linux and Windows operating systems

Course Outline

Course Overview

This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

Key Learning Objectives

  • Identify the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura® Experience Portal
  • Identify and describe the function of Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate and install Avaya Aura® Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura® Experience Portal
  • Perform a system backup
  • Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager

Course Syllabus

  • Module 01 – Avaya Aura® Experience Portal: Solution ConceptsModule 02 – Accessing Remote Desktop using TecNet Portal (Exercise)

    Module 03 – Avaya Aura® Experience Portal Installation

    Module 04 – Avaya Aura® Experience Portal Installation (Exercise)

    Module 05 – Avaya Aura® Experience Portal Configuration

    Module 06 – Avaya Aura® Experience Portal Configuration (Exercise)

    Module 07 – Avaya Aura® Experience Portal Reports

    Module 08 – Avaya Aura® Experience Portal Reports (Exercise)

    Module 09 – Avaya Aura® Experience Portal Maintenance & Troubleshooting

    Module 10 – Avaya Aura® Experience Portal Maintenance & Troubleshooting (Exercise)

    Module 11 – Proactive Outreach Manager Solution Concepts

    Module 12 – Proactive Outreach Manager Installation

    Module 13 – Proactive Outreach Manager Installation (Exercise)

    Module 14 – Proactive Outreach Manager Configuration

    Module 15 – Proactive Outreach Manager Configuration (Exercise)

    Module 16 – Proactive Outreach Manager – Voice Campaign

    Module 17 – Proactive Outreach Manager Voice Campaign (Exercise)

    Module 18 – Proactive Outreach Manager – Email Campaign

    Module 19 – Proactive Outreach Manager Email Campaign (Exercise)

    Module 20 – Proactive Outreach Manager – Home Page Customization

    Module 21 – POM Home Page Customization

    Module 22 – Proactive Outreach Manager – Reports

    Module 23 – Proactive Outreach Manager – Reports (Exercise)

    Module 24 – Proactive Outreach Manager – Maintenance & Troubleshooting

    Module 25 – Proactive Outreach Manager – Maintenance & Troubleshooting (Exercise)

Associated Smart Tracks

  • Avaya Experience Portal with Proactive Outreach Manager Support (ACSS-3305)
  • Avaya Experience Portal R8 Administrator (ASAC-0032)
  • Avaya Proactive Outreach Manager Administrator (ASAC-0035)

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