This 5-day Virtual Instructor-Led course is designed for individuals responsible for Administering Avaya Aura® System Manager.
Avaya 70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.
Course Duration
5 Days
Target Audience
This course is intended for students from Avaya Focus Partners who will be implementing and maintaining Avaya Aura® Experience Portal with POM, and preparing for the 33140T online test.
Course Overview
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
Key Learning Objectives
- Identify the function of each component and how they are integrated in a contact center environment
- Describe the basic system architecture of Avaya Aura® Experience Portal
- Identify and describe the function of Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
- Integrate and install Avaya Aura® Experience Portal with communication infrastructure
- Identify the pre-installation requirements for Avaya Aura® Experience Portal
- Perform a system backup
- Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
Avaya 70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
Course Syllabus
- Module 01 – Avaya Aura® Experience Portal: Solution Concepts
- Module 02 – Accessing Remote Desktop using TecNet Portal (Exercise)
- Module 03 – Avaya Aura® Experience Portal Installation
- Module 04 – Avaya Aura® Experience Portal Installation (Exercise)
- Module 05 – Avaya Aura® Experience Portal Configuration
- Module 06 – Avaya Aura® Experience Portal Configuration (Exercise)
- Module 07 – Avaya Aura® Experience Portal Reports
- Module 08 – Avaya Aura® Experience Portal Reports (Exercise)
- Module 09 – Avaya Aura® Experience Portal Maintenance & Troubleshooting
- Module 10 – Avaya Aura® Experience Portal Maintenance & Troubleshooting (Exercise)
- Module 11 – Proactive Outreach Manager Solution Concepts
- Module 12 – Proactive Outreach Manager Installation
- Module 13 – Proactive Outreach Manager Installation (Exercise)
- Module 14 – Proactive Outreach Manager Configuration
- Module 15 – Proactive Outreach Manager Configuration (Exercise)
- Module 16 – Proactive Outreach Manager – Voice Campaign
- Module 17 – Proactive Outreach Manager Voice Campaign (Exercise)
- Module 18 – Proactive Outreach Manager – Email Campaign
- Module 19 – Proactive Outreach Manager Email Campaign (Exercise)
- Module 20 – Proactive Outreach Manager – Home Page Customization
- Module 21 – POM Home Page Customization
- Module 22 – Proactive Outreach Manager – Reports
- Module 23 – Proactive Outreach Manager – Reports (Exercise)
- Module 24 – Proactive Outreach Manager – Maintenance & Troubleshooting
- Module 25 – Proactive Outreach Manager – Maintenance & Troubleshooting (Exercise)
Associated Smart Tracks
- Avaya Experience Portal with Proactive Outreach Manager Support (ACSS-3305)
- Avaya Experience Portal R8 Administrator (ASAC-0032)
- Avaya Proactive Outreach Manager Administrator (ASAC-0035)
Your Gateway
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- Course Code: 71202V
- Delivery Mode: ILT, VILT
- Technology: Integration
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- Delivery Mode: ILT, VILT
- Technology: Integration
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- Course Code: 71402V
- Delivery Mode: ILT, VILT
- Technology: Integration
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