Installing and Supporting Call Management System
Course Duration
Target Audience
Prerequisites
Course Overview
This 3-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Call Management System.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This course is recommended for students preparing to take the 70190T-Installing and Supporting Call Management System Test.
Key Learning Objectives
- Identify Call Management System supported hardware platforms and backup devices
- Explain the requirements for platform and CUE upgrades
- Explain the requirements for platform and CUE upgrades
- Establish network connectivity to the Avaya Aura® Communication Manager
- Prepare the system for production and customer handoff
- Understand LDAP integration with CMS
- Schedule and perform cutover tasks
- Complete the initial administration
- Perform maintenance and troubleshooting procedure
Course Syllabus
- Module 01 – Call Management System Overview
- Module 02 – Virtualized Environment Architecture Overview
- Module 03 – Preliminary CM Configurations and CMS OVA Deployment
- Module 04 – Exercise: Connect to Avaya CMS Lab
- Module 05 – Exercise: Preliminary CM Configurations Verification
- Module 06 – CMS Client Install, Initial System Installation and CMS Licenses installation
- Module 07 – Exercise: Installing CMS Client and Setting up CMS Initial System Installation Procedure
- Module 08 – Exercise: Administer CMS Licenses on CMS Server
- Module 09 – Avaya CMS and Communication Manager Connections Administration
- Module 10 – Exercise: Administer the CMS Link on Communication Manager
- Module 11 – CMS Backup Options and Setup CMS System
- Module 12 – Exercise: Administering NFS Backup options on CMS Server
- Module 13 – Exercise: Setup the CMS System
- Module 14 – Exercise: Perform a System Backup of the Newly Provisioned CMS
- Module 15 – CMS CutOver
- Module 16 – Exercise: Administer CMS Using the CMS Supervisor Client Application
- Module 17 – Exercise: Create a Timetable to Schedule a Nightly Backup
- Module 18 – Exercise: Launch the CMS Supervisor Web
- Module 19 – Optional Installation
- Module 20 – Exercise: LDAP Integration
- Module 21 – Call Management System Upgrade Options
- Module 22 – Exercise: CMS Upgrade
- Module 23 – CMS Maintenance and Troubleshooting
- Module 24 – Exercise: Perform CMS Maintenance Routines and Basic Troubleshooting
- Module 25 – Exercise: Running CMS Setup from a Flat File (Optional)
Associated Smart Tracks
- Avaya Call Management System Technical Associate (ASTA-9090)
- Avaya Aura® Call Center Elite Support (ACSS-7492)
- Avaya Aura® Call Center Elite Implement (ACIS-7392)
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