Administering Avaya Aura Communication Manager
Course Overview
This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This course is recommended for students preparing to take the 61451T – Administering Avaya Aura® Communication Manager Specialized Test.
Key Learning Objectives
- Explain the role of Communication Manager (CM) in the Avaya Aura® core
- Describe the role of System Manager for administering Communication Manager
- Configure key CM components such as the Dial Plan, Feature Access Codes and Endpoints
- Explain the Class of Restriction (COR) and Class of Service (COS) features
- Define CM Call Treatment options such as Call Coverage and Call Forward
- Configure CM User features including Bridged Call Appearance, Priority Calling and Abbreviated Dialing
- Administer CM Group features such as Hunt Groups, Pickup Groups and Team Button
- Define CM announcements and create a Meet-me Conference Bridge
- Configure Trunks and Call Routing using the Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS) features
- Perform Basic CM maintenance and troubleshooting
Course Syllabus
- Module 1 -Communication Manager Overview
- Module 2 – Connecting to Avaya Aura® Lab (Exercise)
- Module 3 – Communication Manager Interfaces and System Forms
- Module 4 – Verify Basic System Configuration (Exercise)
- Module 5 – Endpoints and Station User Administration
- Module 6 – Review Existing Endpoints/Stations (Exercise)
- Module 7 – Class of Restriction (COR)
- Module 8 – Class of Service (COS)
- Module 9 – Communication Manger Station User Administration, COR and COS (Exercise)
- Module 10 (Exercise) – Administer Avaya Workplace and Avaya one-X® Communicator clients and place calls
- Module 11 – Call Hold, Transfer, and Conference
- Module 12 – Call Forward
- Module 13 – Call Forward (Exercise)
- Module 14 – Priority Calling
- Module 15 – Bridged Call Appearance
- Module 16 – Bridged Call Appearance (Exercise)
- Module 17 – Call Coverage
- Module 18 – Call Coverage (Exercise)
- Module 19 – Abbreviated Dialing & Autodial
- Module 20 – Abbreviated Dialing & Autodial (Exercise)
- Module 21 – Hunt Groups
- Module 22 – Automatic Call Distribution (ACD) and Expert Agent Selection (EAS)
- Module 23 – Automatic Call Distribution (ACD) and Expert Agent Selection (EAS) (Exercise)
- Module 24 – Station Lock
- Module 25 – Station Lock (Exercise)
- Module 26 – Call Pickup
- Module 27 – Call Pickup (Exercise)
- Module 28 – Team Button
- Module 29 – Team Button (Exercise)
- Module 30 – Announcements
- Module 31 – Announcements (Exercise)
- Module 32 – Meet-me Conference
- Module 33 – Meet-me Conference (Exercise)
- Module 34 – Trunks
- Module 35 – Trunk Administration
- Module 36 – Administer an H.323 Trunk (Exercise)
- Module 37 – Automatic Alternate Routing (AAR)
- Module 38 – Facility Restriction Level (FRL)
- Module 39 – Uniform Dialing Plan (UDP)
- Module 40 – Administering AAR and UDP (Exercise)
- Module 41 – Alternate Route Selection (ARS)
- Module 42 – Administer ARS and Toll table (Exercise)
- Module 43 – Using the Toll table to enable and restrict calls (Exercise)
- Module 44 – Extension to Cellular – EC500
- Module 45 – Extension to Cellular – EC500 (Exercise)
- Module 46 – Save Translation and Backup
- Module 47 – Troubleshooting Alarm, Error and Event Reports
- Module 48 – Security and Real Time Monitoring
- Module 49 – Reports
- Module 50 – Reset System Levels
- Module 51 – System Logs
- Module 52 – Maintenance & Support (Exercise)
Associated Smart Tracks
- Avaya Aura® Communication Manager Administrator (ASAC-0038)
- Avaya Aura® Call Center Elite Support (ACSS-7492)
- Avaya Aura® System Manager Administrator (ASAC-0037)
- Avaya Aura® Core Components Implement (ACIS-7120)
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