Implementing Avaya Aura Call Center Elite
Course Duration
Target Audience
Prerequisites
Course Overview
This 4-day virtual instructor-led course is designed for individuals responsible for installing and configuring the Avaya Aura® Call Center Elite system.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This virtual instructor-led training gives learners the opportunity to explore the Avaya Aura® Call Center Elite features and components. Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to installing and configuring Avaya Aura® Call Center Elite. Students have the opportunity to follow and review the training materials at their own pace.
The Implementing Avaya Aura Call Center Elite is designed to attend with your own equipment such as development PC or Mac.
This course is recommended for students preparing for the ACIS-7495 and ACSS-7860 credentials.
Key Learning Objectives
- Describe the Avaya Aura® components.
- Describe the Avaya Aura® Call Center Elite features.
- Configure the Expert Agent Selection feature.
- Create agent login ID’s and stations.
- Describe and create virtual directory numbers.
- Design, create and test call vectors for Avaya Aura Call Center Elite.
- Describe vector variables and how they are used to create advanced vector test steps.
- Describe and create dialing features including the dialing plan in Avaya Aura® Call Center Elite.
- Describe methods for assigning user calling permissions and restrictions.
- Describe the properties and creating of hunt groups, splits, and skills for agents.
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