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Implementing Avaya Aura Call Center Elite

Course Duration

4 Days

Target Audience

This course is recommended for students preparing for the ACIS-7495 and ACSS-7860 credentials.

Prerequisites

Course 7860W – Avaya Workforce Optimization Select for EnterpriseCourse 7755V – Integrating Avaya Workforce Optimization SelectCourse 7415V – Integrating Avaya Oceana®Course 2430V – Administering Avaya Oceana®

Course Outline

Course Overview

This 4-day virtual instructor-led course is designed for individuals responsible for installing and configuring the Avaya Aura® Call Center Elite system.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

This virtual instructor-led training gives learners the opportunity to explore the Avaya Aura® Call Center Elite features and components.   Using theory, demonstrations and lab exercises, learners will come away with the knowledge required to installing and configuring Avaya Aura® Call Center Elite.  Students have the opportunity to follow and review the training materials at their own pace.

The Implementing Avaya Aura Call Center Elite is designed to attend with your own equipment such as development PC or Mac.

This course is recommended for students preparing for the ACIS-7495 and ACSS-7860 credentials.

Key Learning Objectives

  • Describe the Avaya Aura® components.
  • Describe the Avaya Aura® Call Center Elite features.
  • Configure the Expert Agent Selection feature.
  • Create agent login ID’s and stations.
  • Describe and create virtual directory numbers.
  • Design, create and test call vectors for Avaya Aura Call Center Elite.
  • Describe vector variables and how they are used to create advanced vector test steps.
  • Describe and create dialing features including the dialing plan in Avaya Aura® Call Center Elite.
  • Describe methods for assigning user calling permissions and restrictions.
  • Describe the properties and creating of hunt groups, splits, and skills for agents.

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Latitude Pay is a reusable account that lets you buy now and pay later. Shop online and in-store up to your account limit, then set flexible repayments to suit your lifestyle. There’s no deposit and every purchase comes with its own interest-free period. More details and FAQ about Latitude Pay here. To have your course tuition covered by Latitude Pay, please contact us.

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  • Be employed and able to service the payment plan.

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