Supporting IP Office Platform Release 11
Course Duration
Target Audience
Prerequisites
Course Overview
This 2-day Virtual Instructor-Led course is designed for individuals responsible for supporting the Avaya IP Office™ Platform solution.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
This course is recommended for students preparing to take the 78201X — Avaya IP Office™ Platform Support Exam
Key Learning Objectives
- Review the hardware and software components of an IP Office Platform solution
- Introduce security administration processes to secure the IP Office Platfom
- Introduce the upgrade procedures for the IP Office Platform
- Identify the processes to backup and restore the solution
- Introduce the tools available to troubleshoot the IP Office Platform
- Identify and prepare log files for troubleshooting analyses
- Practice what you learnt and use the knowledgebase articles to solve issues
Course Syllabus
- Module 01 – Midmarket Core Products
- Module 02 – Security Administration
- Module 03 – Security Administration (Exercise)
- Module 04 – Backup and Restore
- Module 05 – Backup and Restore (Exercise)
- Module 06 – IP Office Upgrade
- Module 07 – Call Flows
- Module 08 – Call Flows (Exercise)
- Module 09 – System Status Application
- Module 10 – System Status Application (Exercise)
- Module 11 – Alarms and Errors
- Module 12 – Alarms and Errors (Exercise)
- Module 13 – System Monitor
- Module 14 – System Monitor (Exercise)
- Module 15 – Log Files
- Module 16 – Log Files (Exercise)
- Module 17 – Wireshark and Ping
- Module 18 – Wireshark (Exercise)
- Module 19 – Practical Troubleshooting Introduction
- Module 20 – Practical Troubleshooting: Users (Exercise)
- Module 21 – Practical Troubleshooting: SIP Trunk (Exercise)
- Module 22 – Practical Troubleshooting: Calls Disconnect Upon Answering (Exercise)
- Module 23 – Practical Troubleshooting: Media Manager not Recording Calls (Exercise)
- Module 24 – Voicemail Pro Call Back (Exercise)
- Module 25 – Practical Troubleshooting: Conference Issue (Exercise)
- Module 26 – Practical Troubleshooting: Conference Pin (Exercise)
- Module 27 – Practical Troubleshooting: Web Client unable to log in (Exercise)
- Appendix 01 – IP Office Common Issues
Associated Smart Tracks
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Avaya IP Office™ Platform Support (ACSS-3000)
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