This session is designed to simulate the real world and prepare you to succeed when using the Avaya Infinity Desktop. ,
Avaya 72202V – Supporting Avaya Aura® Core Components
Troubleshoot and support Avaya Aura core components with advanced diagnostics and call flow analysis.
Course Duration
5 Days
Target Audience
This course is recommended for students preparing to take the 72201T - Avaya Aura® Core Components Support Online Test
Course Overview
This Five-day Virtual Instructor Led course is designed for Avaya Associates, Partners, and Customer technicians who are responsible for the day-to-day troubleshooting and support of the Avaya Aura Core products. The Core products include Avaya Aura System Manager, Avaya Aura Session Manager, Avaya Aura Communication Manager, Avaya Aura Media Server, and Avaya Aura Devices Services.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
Key Learning Objectives
- Identify the components of the Avaya Aura Core Architecture
- Define the role played by Avaya Aura Device Services in supporting the Avaya Aura Core
- Describe fundamental voice network processes and standards
- Use appropriate tools to validate system status and collect system and network data
- Diagram call and message flows
- Use the lessons learnt in this course to isolate issues and/or present a package of information to assist the next level of support
Avaya 72202V – Supporting Avaya Aura® Core Components
Course Syllabus
Module 01 – Avaya Aura Core Architectures
Module 02 – Lab Architecture Overview (Exercise)
Module 03 – Access Core Components (Exercise)
Module 04 – Register Clients and Make Test Calls (Exercise)
Module 05 – Avaya Session Border Controller for Enterprise
Module 06 – Voice Network Fundamentals
Module 07 – traceSM, Registration, Subscription and PPM (Exercise)
Module 08 – DHCP, Phone Boot Seq, Network Regions, Locations, IGAR, Trunks and CAC
Module 09 – Network Regions, Shared Bandwidth Management & HTTP Server Access (Exercise)
Module 10 – Media Processing Resources
Module 11 – SIP Routing Fundamentals Review
Module 12 – SIP Trace (Exercise)
Module 13 – Baseline Troubleshooting
Module 14 – Communication Manager: Alarms, Errors and Events
Module 15 – Communication Manager Alarms, Errors and Events (Exercise)
Module 16 – Communication Manager: Status Verifcation
Module 17 – Communication Manager Status Verifcation (Exercise)
Module 18 – Communication Manager: Traces and Global Settings
Module 19 – Communication Manager Traces (Exercise)
Module 20 – Communication Manager: Logs
Module 21 – Communication Manager Logs (Exercise)
Module 22 – Session Manager: Troubleshooting and System Status
Module 23 – Session Manager Troubleshooting and System Status (Exercise)
Module 24 – Session Manager: Reboot, Traces, Calls, Logs and Alarms
Module 25 – Session Manager Traces, Logs and Alarms (Exercise)
Module 26 – System Manager: Logs, Alarms, Licenses and Status
Module 27 – System Manager Alarms (Exercise)
Module 28 – Media Server Troubleshooting Tools
Module 29 – AAMS Troubleshooting (Exercise)
Module 30 – Avaya Aura Device Services Troubleshooting Tools
Module 31 – Avaya Aura Device Services Troubleshooting Tools (Exercise)
Module 32 – Network Issues
Module 33 – Call Flows
Module 34 – SIP to SIP Call Flow Class Discussion 1 (Exercise)
Module 35 – Call Flows Session Manager to Session Manager
Module 36 – H.323 to SIP Call Flow Class Discussion 2 (Exercise)
Module 37 – SIP to H.323 Call Flow Class Discussion 3 (Exercise)
Module 38 – Call Flows Remote Worker
Module 39 – SIP to SIP Remote Worker Class Discussion 4 (Exercise)
Module 40 – Troubleshooting Case Study Scenarios: Part 1 (Exercise)
Module 41 – Troubleshooting Case Study Scenarios: Part 2 (Exercise)
Module 42 – Troubleshooting Case Study Scenario Solutions (Exercise)
Associated Smart Tracks
Associate Smart Tracks:
ASTA-7220 – Avaya Aura® Core Components Technical Associate Support
Your Gateway
65470V – Avaya Infinity™ Agent Hands-on Workshop
- Course Code: 65470V
- Delivery Mode: ILT, VILT
- Technology: Infinity
65476V – Administering Avaya Infinity™
- Course Code: 65476V
- Delivery Mode: ILT, VILT
- Technology: Infinity
Administrators build the world that agents and supervisors live in, ensuring every interaction finds the right person at the right time.
65473V – Avaya Infinity™ Supervisor Hands-on Workshop
- Course Code: 65473V
- Delivery Mode: ILT, VILT
- Technology: Infinity
This immersive, 3-hour hands-on lab is designed for supervisors who need to confidently monitor teams, manage live interactions, and make data-driven operational decisions using the Avaya Infinity Platform.
Avaya 61132V – Administering Avaya Aura® System Manager
- Course Code: 61132V
- Delivery Mode: ILT, VILT
- Technology: Administration
This 5-day Virtual Instructor-Led course is designed for individuals responsible for Administering Avaya Aura® System Manager.
Avaya 61452V – Administering Avaya Aura® Communication Manager
- Course Code: 61452V
- Delivery Mode: ILT, VILT
- Technology: Administration
This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.
Avaya 70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
- Course Code: 70051V
- Delivery Mode: ILT, VILT
- Technology: Implementation
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.