This session is designed to simulate the real world and prepare you to succeed when using the Avaya Infinity Desktop. ,
Avaya 72302V – Supporting Avaya Aura® Communications Applications
Troubleshoot and support Avaya Aura communication applications with advanced diagnostics and real-world scenarios.
Course Duration
5 Days
Target Audience
This course is recommended for students preparing to take the 72302T - Avaya Aura Communications Applications Support Online Test.
Course Overview
Avaya applications support
72302V – Supporting Avaya Aura® Communications Applications
Develop the practical capability to troubleshoot and support Avaya Aura Communications Applications. Interactive virtual instruction is followed by remote lab exercises covering product capabilities, common symptoms, call-flow analysis, fault isolation and issue resolution.
5 days
Virtual instructor-led
Virtual instructor-led
40 hours
Total course duration
Total course duration
35 modules
Five-day syllabus
Five-day syllabus
Remote lab
Practical exercises
Practical exercises
Application coverage
Work with Avaya Breeze, Presence Services, Session Border Controller for Enterprise, Application Enablement Services, survivability and gateway components.
Troubleshooting focus
Use troubleshooting tools and methods, analyse application call flows, investigate fault scenarios and develop solutions.
Designed for
Associates, Customers and Partners responsible for the day-to-day troubleshooting and support of Avaya Aura Communications Applications.
Key Learnings
Support and fault isolation
Build a structured approach to understanding, analysing and resolving support issues across Avaya Aura Communications Applications.
01
Explain product capabilities
Explain the capabilities of the Avaya Aura Communication Applications products addressed throughout the course.
02
Recognise issues and symptoms
Identify common issues and symptoms associated with Avaya Aura Communication Applications.
03
Map scenarios and call flows
Walk through additional case scenarios involving a single issue and diagram the associated call flow.
04
Analyse and resolve faults
Analyse, interpret and resolve issues affecting the Avaya Aura Communication Application products.
Avaya 72302V – Supporting Avaya Aura® Communications Applications
Course Modules
Day 01
01Lab Familiarization – Lab (Exercise)
02Avaya Breeze Overview
03Avaya Aura Presence Services Overview and Key Features
04Avaya Aura Presence Services Deployment, Configuration, and Integration
05Deploying Presence Services Snap-in on the Avaya Breeze – Lab (Exercise)
06Multimedia Messaging on Avaya Aura Presence Services
07Enabling Multimedia Messaging on Avaya Aura Presence Services – Lab (Exercise)
08Avaya Session Border Controller for Enterprise Overview
09Avaya Session Border Controller for Enterprise Licensing
10Licensing Avaya Session Border Controller for Enterprise – Lab (Exercise)
Day 02
11Avaya Session Border Controller for Enterprise Deployment
12Deploying Avaya Session Border Controller for Enterprise – Lab (Exercise)
13Avaya Session Border Controller for Enterprise TLS Certificate Management
14Managing Avaya Session Border Controller for Enterprise Public and Private Certificates – Lab (Exercise)
15Avaya Session Border Controller for Enterprise SIP Trunking
16Configuring Avaya Session Border Controller for Enterprise SIP Trunking – Lab (Exercise)
17Avaya Session Border Controller for Enterprise Remote Worker
18Configuring Avaya Session Border Controller for Enterprise Remote Worker – Lab (Exercise)
Day 03
19Application Enablement Services (AES)
20Integrating AES and Avaya Aura Communication Manager – Lab (Exercise)
21Branch Survivability
22Enabling Branch Survivability – Lab (Exercise)
23Internet Friendly Gateway Overview and Support
24Avaya Aura Web Gateway Overview and Support
Day 04
25Avaya Aura Presence Services/Avaya Breeze Troubleshooting Tools & Techniques
26Hands-on Troubleshooting Tools and Methods for Avaya Aura Presence Services and Avaya Breeze
27Avaya Session Border Controller for Enterprise Troubleshooting Tools & Techniques
28Hands-on Troubleshooting Tools and Methods for Avaya Session Border Controller for Enterprise – Lab (Exercise)
29Application Enablement Services Troubleshooting Tools & Techniques
30Hands-on Troubleshooting Tools and Methods for Application Enablement Services – Lab (Exercise)
31Branch Survivability Troubleshooting Tools and Techniques
32Hands-on Troubleshooting Tools and Methods for Branch Survivability – Lab (Exercise)
33Avaya Communications Applications Call Flows
Day 05
34Avaya Communications Applications Fault-Finding Lab Activity – Lab (Exercise)
35Avaya Communications Applications Fault-Finding – Solutions
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