This session is designed to simulate the real world and prepare you to succeed when using the Avaya Infinity Desktop. ,
Avaya 72302V – Supporting Avaya Aura® Communications Applications
Troubleshoot and support Avaya Aura communication applications with advanced diagnostics and real-world scenarios.
Course Duration
5 Days
Target Audience
This course is recommended for students preparing to take the 72302T - Avaya Aura Communications Applications Support Online Test.
Course Overview
This 5-day Virtual Instructor-Led course is designed for individuals responsible for the day-to-day troubleshooting and support for Avaya Aura Communications Applications.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
Key Learning Objectives
- Explain the capabilities of the Avaya Aura Communication Applications products
- Identify common issues and symptoms associated with the Avaya Aura Communication Applications
- Perform a walk-through of additional case scenarios of a single issue and diagram the call flow
- Analyze, interpret, and resolve issues for the Avaya Aura Communication Application products
Avaya 72302V – Supporting Avaya Aura® Communications Applications
Course Syllabus
Day 01
Module 01 Lab Familiarization – Lab (Exercise)
Module 02 Avaya Breeze Overview
Module 03 Avaya Aura Presence Services Overview and Key Features
Module 04 Avaya Aura Presence Services Deployment, Configuration, and Integration
Module 05 Deploying Presence Services Snap-in on the Avaya Breeze – Lab (exercise)
Module 06 Multimedia Messaging on Avaya Aura Presence Services
Module 07 Enabling Multimedia Messaging on Avaya Aura Presence Services – Lab (exercise)
Module 08 Avaya Session Border Controller for Enterprise Overview
Module 09 Avaya Session Border Controller for Enterprise Licensing
Module 10 Licensing Avaya Session Border Controller for Enterprise – Lab (exercise)
Day 02
Module 11 Avaya Session Border Controller for Enterprise Deployment
Module 12 Deploying Avaya Session Border Controller for Enterprise – Lab (exercise)
Module 13 Avaya Session Border Controller for Enterprise TLS Certificate Management
Module 14 Managing Avaya Session Border Controller for Enterprise Public and Private Certificates – Lab (exercise)
Module 15 Avaya Session Border Controller for Enterprise SIP Trunking
Module 16 Configuring Avaya Session Border Controller for Enterprise SIP Trunking – Lab (exercise)
Module 17 Avaya Session Border Controller for Enterprise Remote Worker
Module 18 Configuring Avaya Session Border Controller for Enterprise Remote Worker – Lab (exercise)
Day 03
Module 19 Application Enablement Services (AES)
Module 20 Integrating AES and Avaya Aura Communication Manager – Lab (exercise)
Module 21 Branch Survivability
Module 22 Enabling Branch Survivability – Lab (exercise)
Module 23 Internet Friendly Gateway Overview and Support
Module 24 Avaya Aura Web Gateway Overview and Support
Day 04
Module 25 Avaya Aura Presence Services/Avaya Breeze Troubleshooting Tools & Techniques
Module 26 Hands-on Troubleshooting Tools and Methods for Avaya Aura Presence Services and Avaya Breeze
Module 27 Avaya Session Border Controller for Enterprise Troubleshooting Tools & Techniques
Module 28 Hands-on Troubleshooting Tools and Methods for Avaya Session Border Controller for Enterprise – Lab (exercise)
Module 29 Application Enablement Services Troubleshooting Tools & Techniques
Module 30 Hands-on Troubleshooting Tools and Methods for Application Enablement Services – Lab (exercise)
Module 31 Branch Survivability Troubleshooting Tools and Techniques
Module 32 Hands-on Troubleshooting Tools and Methods for Branch Survivability – Lab (exercise)
Module 33 Avaya Communications Applications Call Flows
Day 05
Module 34 Avaya Communications Applications Fault-Finding Lab Activity – Lab (exercise)
Module 35 Avaya Communications Applications Fault-Finding – Solutions
Associated Smart Tracks :
ASTA-7230 – Avaya Aura® Communication Applications Technical Associate Support
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