This module makes sense of motives and provides participants with an approach that will help to understand, recognise and appeal to the different task and personal motives that influence people to take action.

Interviewing for Selection is structured around the Behavioural Interview Process. This model provides the knowledge, tools, and confidence managers need to prepare for, conduct and evaluate behavioural interviews.

Building Relationship Versatility: Social Styles at Work provides participants with results-oriented versatility skills that help them to improve their ability to work effectively with others.

This module explores change in the workplace, its impact on discretionary energy and how to manage yourself and others through the change. Participants learn to identify typical negative reactions to change and develop personal strategies to re-focus their energies on a new and inspiring purpose.

Participants learn a coaching framework and how to create an environment of positive growth and performance for their people

Communicating with Purpose helps managers to communicate information more effectively with their people, their peers, and their customers and will ensure their employees stay informed, participate, and add value.

CSP focuses on adopting a Counsellor Mindset, a mindset that builds profitable, long-term customer relationships.

Creating a Culture of Engagement is a highly interactive two-day instructor-led experience in which leaders learn how to increase employee engagement and strengthen teams, leading to tangible business results. It is a hands-on, process-oriented, action learning session. The focus is on what the organisation needs to do, as well as what individual leaders need to do, to create collaborative teams and a culture of engagement.

This module examines the process of gathering information. Participants learn a structured approach to discovering the needs and concerns of others through effective questioning strategies and listening skills.

This module explores how trust is established and provides participants with techniques and tools to ensure they are able to build and develop trusting relationships.