Wilson Learning - Effective Questioning & Listening

This module examines the process of gathering information. Participants learn a structured approach to discovering the needs and concerns of others through effective questioning strategies and listening skills.

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This module provides How to understand more about situations by asking appropriate questions and learning how to listen and organise information to get to the true nature of the problem. Particpants learn new question types and apply listening techniques to help them probe deeper into issues and opportunities and situations. Participants learn the 3LT technique to help them uncover differnent levels of information they can leverage to help resolve or address specific issues or secure commitment and agreement from others


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