In this practical half-day module, participants gain an appreciation for the importance of effectively entrusting others with business tasks while maintaining ultimate responsibility for the outcome. In today’s work environment, failing to delegate important tasks has a negative impact on overall production and employee morale. Participants explore the conditions under which delegation is most effectively accomplished and learn a process for delegating that minimises concerns about the ultimate likelihood for success. They also explore the challenges associated with delegating and learn specific skills and tools for dealing with the challenges. They learn that to delegate successfully, leaders must define the task, select the appropriate delegate, and support success. Finally, they learn how to support success by giving associates the freedom to act, monitoring their progress, providing coaching as needed, and encouraging and celebrating accomplishments along the way.

Course Outline