This half-day module teaches participants to understand the nature of conflict in an organization and typical behavioral responses associated with conflict. The opening lesson explores the impact conflict can have on an organization’s ability to execute its business strategy. Participants identify and discuss their personal attitudes and beliefs about conflict, and then discover the power of a win/win mindset in the context of conflict resolution. The Pinch Model teaches participants how conflict in the workplace occurs and can be resolved with a collaborative, win/win approach. Participants study their personal reactions to conflict, as well as the impact their reactions have on the outcome. They develop two skill sets for resolving conflict successfully, learn key collaborative communication techniques, and practice using their newly acquired skills for managing conflict.

Course Outline