78201V - Supporting IP Office™ Platform Release 11

This 2-day Virtual Instructor-Led course is designed for individuals responsible for supporting the Avaya IP Office™ Platform solution. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

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  • Review the hardware and software components of an IP Office Platform solution
  • Introduce security administration processes to secure the IP Office Platfom
  • Introduce the upgrade procedures for the IP Office Platform 
  • Identify the processes to backup and restore the solution
  • Introduce the tools available to troubleshoot the IP Office Platform
  • Identify and prepare log files for troubleshooting analyses
  • Practice what you learnt and use the knowledgebase articles to solve issues


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