72201V - Supporting Avaya Aura® Core Components

This five-day Virtual Instructor Led course is designed for Avaya Associates, Partners, and Customer technicians who are responsible for the day-to-day troubleshooting and support of the Avaya Aura Core products. The Core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Media Server and Avaya Aura® Devices Services.

Register your interest in this course here
Register your interest now


  • Identify the components of the Avaya Aura® Core Architecture
  • Define the role played by Avaya Aura Device Services in supporting the Avaya Aura Core
  • Describe fundamental voice network processes and standards
  • Use appropriate tools to validate system status and collect system and network data
  • Diagram call and message flows
  • Use the lessons learnt in this course to isolate issues and/or present a package of information to assist the next level of support


Translate »