70051V - Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam.
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20May1 week, Mon, Tue, Wed, Thu & Fri 9:00 AM – 5:00 PMVirtual - CET
Sessions
Session 1
Mon 20 May 09:00 - Mon 20 May 17:00Virtual - CETSession 2
Tue 21 May 09:00 - Tue 21 May 17:00Virtual - CETSession 3
Wed 22 May 09:00 - Wed 22 May 17:00Virtual - CETSession 4
Thu 23 May 09:00 - Thu 23 May 17:00Virtual - CETSession 5
Fri 24 May 09:00 - Fri 24 May 17:00Virtual - CET- €3,204.00 excl.
Description
- Identify the function of each component and how they are integrated in a contact center environment
- Describe the basic system architecture of Avaya Aura® Experience Portal
- Identify and describe the function of Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
- Integrate and install Avaya Aura® Experience Portal with communication infrastructure
- Identify the pre-installation requirements for Avaya Aura® Experience Portal
- Perform a system backup
- Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
