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70051V - Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager

This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam.

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  • 09
    Sep
    1 week, weekdays, 9:00 AM - 5:00 PM
    Virtual - AUS
    Session information
    Sessions
    Session 1
    Mon 09 Sep 09:00 - Mon 09 Sep 17:00
    Virtual - AUS
    Session 2
    Tue 10 Sep 09:00 - Tue 10 Sep 17:00
    Virtual - AUS
    Session 3
    Wed 11 Sep 09:00 - Wed 11 Sep 17:00
    Virtual - AUS
    Session 4
    Thu 12 Sep 09:00 - Thu 12 Sep 17:00
    Virtual - AUS
    Session 5
    Fri 13 Sep 09:00 - Fri 13 Sep 17:00
    Virtual - AUS
    • $7,500.00 excl. GST

Description

  • Identify the function of each component and how they are integrated in a contact center environment
  • Describe the basic system architecture of Avaya Aura® Experience Portal
  • Identify and describe the function of Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
  • Integrate and install Avaya Aura® Experience Portal with communication infrastructure
  • Identify the pre-installation requirements for Avaya Aura® Experience Portal
  • Perform a system backup
  • Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager

Datasheets

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