Urgent Avaya training needed for 911 service
- Written by admin
- # Avaya
- # Emergency Services
share:
Challenges
This customer has moved to an Avaya system and so needed to train their existing and new team members on Avaya systems and communication Manager and Avaya Call Center. They had no background using Avaya products, and so training was an urgent priority to allow this critical emergency service provider to set up call centre dispatch services effectively.
solutions
Red Education provided Avaya – Systems and Communication Manager and Aura Call Center training to engineers or had either no or very old exposure to the technology.
We provided the product overview, explaining how the technology would benefit the client and providing hands-on experience with the lab to help participants to practise what they have learnt. Our instructor provided real-time scenarios for them to experience and covered additional topics to support essential day to day operations.
Outcomes
Our client closed their skills gap around their new Avaya technology, learning how to use Avaya, how to set up and implement Call Center, understanding the product, how it works and how it benefits their organisation. This enabled emergency communications operations to be carried out without dangerous interruption that could put lives at risk.
“
Testimonials
i have recently completed CCNP ENCOR training from RED education.
Instructor Walid Boucenna is very knowledgeable and his teaching method is clear and engaging by using whiteboard to explain every concepts, rather than simply going through slide pack. He is highly responsive to any questions we raised during the course. His expertise made the course easy to follow and very effective. All the agenda items were covered and instructor explained both theory and labs before letting us do the labs to get hands on exposure. I highly recommend this class to anyone looking to advance their skills. It was great experience overall !
Thank you for providing valuable materials and labs.
I have completed EDU 260, EDU 262 and EDU 380, and I found them extremely informative and insightful. The content was well structured and greatly enhanced my understanding. Thank you for providing such valuable materials and labs.
Great course!
Great course! Was not sure what to expect, but Brian went above and beyond. He was very knowledgeable on the subject and clarified any information that students did not understand from the manual. It was easy to relate to the subject with Brian at the helm. Took time to come into break out sessions and assist when needed. Overall, a course that is worth your time!
I would recommend Red Education.
This was the first time taking a Red Education course, and it has exceeded my expectations. I really enjoyed the instructors who gave us excellent sights into the course material. Over all I would recommend Red Education.
A big thank you to Red Education
I want to sincerely appreciate Mr. Attique Bhatti for being an outstanding training instructor. His deep knowledge, engaging teaching style, and patience made the entire learning experience not only valuable but truly enjoyable. Every session was insightful, and his ability to simplify complex concepts made a lasting impact.
A big thank you as well to Red Education for providing such a well-structured and professional training environment. The support and resources throughout the course were exceptional.
Class is very interactive
The training was exceptionally well-structured and engaging, with clear explanations and practical examples that made the concepts easily understandable. Very good and professional trainer I enjoyed and found this course most helpful Thank you.
One of the best trainings i have ever attended
With only a little prior experience in Firewall management, this training helped me to gain lot of confidence and knowledge to support NGFW. Attique Bhatt, the instructor clearly explained all the concepts and cleared all the doubts which we came across.
Highly recommend to deepen their IT knowledge
I recently completed the Palo Alto Networks EDU-210 course with Dr. Philip Cao, and I was thoroughly impressed! The training materials were detailed and well-structured, with clear, step-by-step LAB instructions that made hands-on learning a breeze. Dr. Cao’s presentation was engaging, comprehensive, and packed with valuable insights. Highly recommend this course for anyone looking to deepen their IT knowledge!
outstanding learning experience
I have just completed a four-day course on Avaya IP Office Release 12 with Red Education, and it was an outstanding learning experience. The training was well-structured, comprehensive, and delivered in a way that made complex concepts easy to understand. The instructor “Keshav Gupta” was knowledgeable, engaging, and always ready to answer questions, ensuring that everyone grasped the material effectively. The hands-on practice sessions were especially valuable, allowing me to apply what I learned in real-world scenarios. Whether you’re new to Avaya IP Office or looking to deepen your expertise, I highly recommend this course—it exceeded my expectations!
Looking forward to more trainings with Red Education
I learned a lot from the Palo Alto 210 training provided by Red Education. Our instruction – Carlos Machado did well in sharing his knowledge and answering the questions. Looking forward to more trainings with Red Education.
“
More case studies
See how Red Education has empowered IT professionals and organisations worldwide. From career advancements to business transformations, our success stories showcase the real-world impact of expert-led training and professional development.
Tailored Avaya Training for a Government Agency: Delivering Under Pressure
High-impact Fortinet training at scale for a global IT leader
- # Palo Alto Networks
- # Retail
How Chemist Warehouse transformed its security operations with Palo Alto Networks XSIAM training
- # Fortinet
- # Banking and Finance
When Timing is Critical: Delivering Fortinet Skills on Schedule
- # CyberArk
- # IT Services & Consulting
Empowering Digital Security: Closing the Skills Gap in Privileged Access Management
- # F5
- # Banking and Finance
Enhancing F5 BIG-IP Platform Capabilities with iRules Training
- # CISCO
- # Mining
Building Core Cisco Skills in a Global Mining Giant
- # EPI
- # Construction
Accredited data centre training for a large scale construction client
- # Palo Alto Networks
- # Marketing & advertising
Training Drives Successful SD-WAN Integration for Media Company
- # F5
- # IT Services & Consulting
