Service philosophy forged in international hotels
Mike has a diverse background that combines service, sales and learning. His career started in international hotels, where he forged a service philosophy that he still applies with clients today. Deciding that the hotel world wasn’t for him, he took a break, guiding and instructing in European ski resorts. On returning to Australia, he moved into recruitment while studying for a Bachelor of Business, Organisational Development and HR. From recruitment, he made the transition into Learning and Development and managing the L&D function in blue-chip corporates including Commonwealth Bank and StatePlus.
“My background looking after the L&D function for these large organisations means that I understand the challenges professionals in those roles are facing. I get exactly what it’s like to implement a program in a large, complex organisation.
Before joining Red Education, Mike was Head of Sales for Wilson Learning ANZ. He also delivered many of their training programs in the region, leveraging the company’s 70 years of global experience in technical sales, support and leadership teams.
In 2020, Red Education became the Authorized Distributor of Wilson Learning as Red Education Professional Development and Mike now heads up this area of the business. “We understand that systems and technology specialists need more than technical proficiency and certifications to ensure success for themselves and their companies,” said Mike.
‘It’s exciting to see how developing high-level interpersonal skills, in consulting, sales and leadership, in addition to their technical expertise, allows IT professionals to flourish within their organisations. Technology is constantly changing, but people skills are always needed, whatever functional area our students are in,’ he said.
Mike’s professional certifications include:
- Bachelor of Business, Organizational Development and HR
- Leader Trained Wilson Learning Social Styles
- Wilson Learning Building Relationship Versatility (Social Styles)
- Wilson Learning Counsellor Salesperson
- Wilson Learning Signature Customer Service
- Wilson Learning Sales Advantage Series
Mike also uses his leadership and communications skills extensively in support of his local community, having volunteered as the Vice President of the National Scow Moth Association, President of the Manly Junior Sailing Association, Vice President for Competition at Lane Cove Swimming Club, a Scout Leader and even the Manager of one of sons’ soccer and ski racing teams.
National Rowing Champion
As well as skiing, Mike has a passion for watercraft of all sorts. He has been a National Rowing champion and has had a love of sailing since childhood. He has sailed vessels as varied as the historic tall ship HMB Endeavour all the way through to his current favourite, a lovingly restored traditional wooden Scow Moth dingy. Every Saturday Mike races his Moth at Balmoral Sailing Club on Sydney’s North Shore. For fitness, he enjoys Kayaking around the beautiful bays and beaches of his local area.
What the students say
“The team LOVED the session, they were pinging about it yesterday, and again this morning having digested the content overnight.”
“It was brilliant for me to see you doing all the things, then explaining it later in the course, lightbulb city!”
“Can’t thank you enough for all the prep and really understanding what (we) need”