72201V - Supporting Avaya Aura® Core Components
This five-day Virtual Instructor Led course is designed for Avaya Associates, Partners, and Customer technicians who are responsible for the day-to-day troubleshooting and support of the Avaya Aura Core products. The Core products include Avaya Aura® System Manager, Avaya Aura® Session Manager, Avaya Aura® Communication Manager, Avaya Aura® Media Server and Avaya Aura® Devices Services.
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Description
- Identify the components of the Avaya Aura® Core Architecture
- Define the role played by Avaya Aura Device Services in supporting the Avaya Aura Core
- Describe fundamental voice network processes and standards
- Use appropriate tools to validate system status and collect system and network data
- Diagram call and message flows
- Use the lessons learnt in this course to isolate issues and/or present a package of information to assist the next level of support
