21450V - Administering Avaya Aura® Communication Manager

This Instructor-Led course is designed for individuals responsible for administering Avaya Aura® Communication Manager.

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Key Learning Objectives

  • Explaining the role of Communication Manager (CM) in the Avaya Aura core
  • Explaining the Communication Manager architecture
  • Summarizing the role of System Manager for administering Communication Manager
  • Explaining the role of alternative administration interface such as Avaya Site Administration (ASA)
  • Outlining the purpose of the Communication Manager Dial Plan
  • Outlining the purpose of CM Feature Access (FAC) codes
  • Defining CM Station and User Administration
  • Defining CM Group feature such as Hunt Groups and Pick Up Groups)
  • Defining CM Call Treatment options such as Call Coverage and Call Forward

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