21450V - Administering Avaya Aura® Communication Manager

This 5-day Virtual, Instructor-Led course is designed for individuals responsible for administering Avaya Aura® Communication Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the 21450T — Administering Avaya Aura® Communication Manager R8 Online Test.

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Key Learning Objectives

  • Explaining the role of Communication Manager (CM) in the Avaya Aura core
  • Explaining the Communication Manager architecture
  • Summarizing the role of System Manager for administering Communication Manager
  • Explaining the role of alternative administration interface such as Avaya Site Administration (ASA)
  • Outlining the purpose of the Communication Manager Dial Plan
  • Outlining the purpose of CM Feature Access (FAC) codes
  • Defining CM Station and User Administration
  • Defining CM Group feature such as Hunt Groups and Pick Up Groups)
  • Defining CM Call Treatment options such as Call Coverage and Call Forward


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