24300V - Administering Avaya Oceana® R3 Omnichannel

This 5-day Virtual, Instructor-Led course is designed for individuals responsible for administering Avaya Oceana®. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.

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Description

Key Learning Objectives
  • Describe the Avaya Oceana® Solution
  • Administer Avaya Oceana® Routing with Voice
  • Administer Avaya Oceana® Routing with Email
  • Administer Avaya Oceana® Routing with SMS
  • Administer Avaya Oceana® Routing with Chat
  • Administer Avaya Oceana® Routing with Co-Browse
  • Administer Avaya Oceana® Routing with Social Media
  • Administer Avaya Oceana® Routing with Generic Channel
  • Explain Customer Journey and Customer History
  • Customize the Avaya Oceana® Workspaces User Interface

 

Prerequisites

Recommended Prerequisite Knowledge
  • 24020W, Using Avaya Oceana® Workspaces for Agents
  • 24040W, Using Avaya Oceana® Workspaces for Supervisors
  • 21160W, Avaya Oceana® Fundamentals
  • 24320W, Administrating Avaya Oceana® R3 Basics 
  • 24310W, Administering Avaya Analytics™ R3 for Avaya Oceana®

 

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