24300V - Administering Avaya Oceana® R3 Omnichannel
This 5-day Virtual, Instructor-Led course is designed for individuals responsible for administering Avaya Oceana®. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
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Description
Key Learning Objectives
- Describe the Avaya Oceana® Solution
- Administer Avaya Oceana® Routing with Voice
- Administer Avaya Oceana® Routing with Email
- Administer Avaya Oceana® Routing with SMS
- Administer Avaya Oceana® Routing with Chat
- Administer Avaya Oceana® Routing with Co-Browse
- Administer Avaya Oceana® Routing with Social Media
- Administer Avaya Oceana® Routing with Generic Channel
- Explain Customer Journey and Customer History
- Customize the Avaya Oceana® Workspaces User Interface
Prerequisites
Recommended Prerequisite Knowledge
- 24020W, Using Avaya Oceana® Workspaces for Agents
- 24040W, Using Avaya Oceana® Workspaces for Supervisors
- 21160W, Avaya Oceana® Fundamentals
- 24320W, Administrating Avaya Oceana® R3 Basics
- 24310W, Administering Avaya Analytics™ R3 for Avaya Oceana®
