fbpx

Wilson Learning - Manage Challenging Responses in the Workplace

This module provides participants with an understanding and ability to recognise and address the four temporary behavioural conditions that research shows are the common opening attitudes they may come across when dealing with internal collegues or customers in the workplace.

Register your interest in this course here
Register your interest now

Description

This module provides participants with an understanding and ability to recognise and address the four temporary behavioural conditions that research shows are the common opening attitudes they may come across when dealing with internal collegues or customers in the workplace.  Participants learn to identify the 4 different behavioural conditions and establish rapport by understanding the goal during any interaction is to help others become (and stay) comfortable so that they can problem solve and work towards a solution. By recognising the various conditions, the participant can begin to provide the appropriate empathy, action, attention, and concern to resolve the conterparts problematic condition and return to a comfortable condition of normal problem solving and get agreement or resolution

Datasheets

Translate »