Avaya 70051V - Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager

This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam.

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Description

Module 01 - Avaya Aura® Experience Portal: Solution Concepts

Module 02 - Accessing Remote Desktop using TecNet Portal (Exercise)

Module 03 - Avaya Aura® Experience Portal Installation

Module 04 - Avaya Aura® Experience Portal Installation (Exercise)

Module 05 - Avaya Aura® Experience Portal Configuration

Module 06 - Avaya Aura® Experience Portal Configuration (Exercise)

Module 07 - Avaya Aura® Experience Portal Reports

Module 08 - Avaya Aura® Experience Portal Reports (Exercise)

Module 09 - Avaya Aura® Experience Portal Maintenance & Troubleshooting

Module 10 - Avaya Aura® Experience Portal Maintenance & Troubleshooting (Exercise)

Module 11 - Proactive Outreach Manager Solution Concepts

Module 12 - Proactive Outreach Manager Installation

Module 13 - Proactive Outreach Manager Installation (Exercise)

Module 14 - Proactive Outreach Manager Configuration

Module 15 - Proactive Outreach Manager Configuration (Exercise)

Module 16 - Proactive Outreach Manager – Voice Campaign

Module 17 - Proactive Outreach Manager Voice Campaign (Exercise)

Module 18 - Proactive Outreach Manager – Email Campaign

Module 19 - Proactive Outreach Manager Email Campaign (Exercise)

Module 20 - Proactive Outreach Manager - Home Page Customization

Module 21 - POM Home Page Customization

Module 22 - Proactive Outreach Manager – Reports

Module 23 - Proactive Outreach Manager – Reports (Exercise)

Module 24 - Proactive Outreach Manager - Maintenance & Troubleshooting

Module 25 - Proactive Outreach Manager - Maintenance & Troubleshooting (Exercise)

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