Avaya 70051V - Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager. Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. This course is recommended for students preparing to take the 33140X-Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam.
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Description
Module 01 - Avaya Aura® Experience Portal: Solution Concepts
Module 02 - Accessing Remote Desktop using TecNet Portal (Exercise)
Module 03 - Avaya Aura® Experience Portal Installation
Module 04 - Avaya Aura® Experience Portal Installation (Exercise)
Module 05 - Avaya Aura® Experience Portal Configuration
Module 06 - Avaya Aura® Experience Portal Configuration (Exercise)
Module 07 - Avaya Aura® Experience Portal Reports
Module 08 - Avaya Aura® Experience Portal Reports (Exercise)
Module 09 - Avaya Aura® Experience Portal Maintenance & Troubleshooting
Module 10 - Avaya Aura® Experience Portal Maintenance & Troubleshooting (Exercise)
Module 11 - Proactive Outreach Manager Solution Concepts
Module 12 - Proactive Outreach Manager Installation
Module 13 - Proactive Outreach Manager Installation (Exercise)
Module 14 - Proactive Outreach Manager Configuration
Module 15 - Proactive Outreach Manager Configuration (Exercise)
Module 16 - Proactive Outreach Manager – Voice Campaign
Module 17 - Proactive Outreach Manager Voice Campaign (Exercise)
Module 18 - Proactive Outreach Manager – Email Campaign
Module 19 - Proactive Outreach Manager Email Campaign (Exercise)
Module 20 - Proactive Outreach Manager - Home Page Customization
Module 21 - POM Home Page Customization
Module 22 - Proactive Outreach Manager – Reports
Module 23 - Proactive Outreach Manager – Reports (Exercise)
Module 24 - Proactive Outreach Manager - Maintenance & Troubleshooting
Module 25 - Proactive Outreach Manager - Maintenance & Troubleshooting (Exercise)
