Course Duration
5 Days
Region
AMERICAS
Course Language
English
Course Price
$5,000.00
available sessions
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22 June, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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13 July, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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17 August, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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21 September, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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26 October, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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17 November, 20265 days, Tue & Sat 9:00 AM - 5:00 PM
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22 December, 20265 days, Tue & Sat 9:00 AM - 5:00 PM
Description
This 5-day Virtual Instructor-Led course is designed for individuals responsible for implementing and supporting Avaya Aura® Experience Portal and Proactive Outreach Manager.
Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises.
Key Learning Objectives
- Identify the function of each component and how they are integrated in a contact center environment
- Describe the basic system architecture of Avaya Aura® Experience Portal
- Identify and describe the function of Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
- Integrate and install Avaya Aura® Experience Portal with communication infrastructure
- Identify the pre-installation requirements for Avaya Aura® Experience Portal
- Perform a system backup
- Maintain and troubleshoot Avaya Aura® Experience Portal, Avaya Aura® Orchestration Designer and Avaya Proactive Outreach Manager
Avaya 70051V – Implementing and Supporting Avaya Experience Portal and Proactive Outreach Manager
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