Course Duration
3 Days
Timezone
(GMT -6:00) Central Time (US & Canada), Mexico City
Region
AMERICAS
Course Language
English
Course Price
$1.00
Description
Everything is pre-configured for a seamless start. All data is fictitious. The environment is a safe, sandboxed space for you to build, break, and optimize without impacting live operations.
Key Learning Objectives
-
You will:
- Provision the Platform: Configure profiles, organizational hierarchies, and security roles.
- Manage the Workforce: Create users and define granular skills and attributes.
- Build Interaction Flows: Create complex routing logic and IVR menus.
- Master Channel Configuration: Set up and test Voice, Email, and Web Chat entry points.
- Design the Workspace: Customize the Agent Desktop and Supervisor consoles with widgets and tools.
- Control Operational Settings: Configure custom tags, hold music, and reason codes.
- Implement Automation: Set up automated triggers and notifications based on system events.
65476V – Administering Avaya Infinity™
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