Course Duration
1 Days
Timezone
(GMT -6:00) Central Time (US & Canada), Mexico City
Region
AMERICAS
Course Language
English
Course Price
$1.00
Description
Everything is pre-configured in this active hands-on workshop. All interactions are real but based on fictitious scenarios. The environment is safe for you to actively perform your supervisory role.
Key Learning Objectives
-
You will:
- Access Team View to monitor and manage agent activity
- Log agents in and out of queues to balance workloads
- Observe live chat and voice interactions
- Coach agents in real time using private messaging
- Join live chat and voice conversations
- Claim and take over interactions when required
65473V – Avaya Infinity™ Supervisor Hands-on Workshop
Register NowSimilar courses
-
5 Days
Avaya 74601V-Implementing and Supporting Avaya Aura® Call Center Elite
- Price: $5,000.00
- Region: AMERICAS
This virtual instructor-led training provides the opportunity to troubleshoot and support the Avaya Aura• CC Elite. Using theory, demonstrations, and lab exercises, learners will come away with the knowledg-e required to support Avaya Aura• CC Elite. Students have the opportunity to follow and review the training materials at their own pace. The Supporting Avaya Aura• CC Elite is designed to attend with your own equipment, such as a development PC or Mac. -
5 Days
Avaya 72302V – Supporting Avaya Aura® Communications Applications
- Price: $5,000.00
- Region: AMERICAS
- Next Running: 18 May, 2026
This 5-day Virtual Instructor-Led course is designed for individuals responsible for the day-to-day troubleshooting and support for Avaya Aura Communications Applications. -
5 Days
Avaya 72302V – Supporting Avaya Aura® Communications Applications
- Price: $5,000.00
- Region: AMERICAS
- Next Running: 08 Jun, 2026
This 5-day Virtual Instructor-Led course is designed for individuals responsible for the day-to-day troubleshooting and support for Avaya Aura Communications Applications. -
1 Days
65470V – Avaya Infinity™ Agent Hands-on Workshop
- Price: $1.00
- Region: AMERICAS
This immersive, hands-on lab is designed to build your confidence fast and risk-free using our pre-configured lab environment. In just 90 minutes, students will not sit through theory, but at the start of the session, they will log in, take contacts, collaborate, transfer, wrap up, and manage real-time activity inside the Avaya Infinity Desktop Agent environment.