available sessions
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26 October, 20265 days, Mon & Fri 9:00 AM - 5:00 PM -
16 November, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
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14 December, 20265 days, Mon & Fri 9:00 AM - 5:00 PM
Description
Avaya Aura core support
72202V – Supporting Avaya Aura® Core Components
Develop the practical capability to troubleshoot and support Avaya Aura Core products. Interactive virtual instruction is followed by remote lab exercises covering architecture, voice-network fundamentals, system status, traces, logs, alarms, call flows, issue isolation and support escalation.
Core platform coverage
Support System Manager, Session Manager, Communication Manager, Media Server, Device Services and related core connectivity.
Troubleshooting focus
Validate system status, collect diagnostic data, analyse call flows, isolate faults and prepare evidence for the next support level.
Designed for
Avaya Associates, Partners and Customer technicians responsible for day-to-day troubleshooting and support of Avaya Aura Core products.
Key Learning Objectives
Core troubleshooting capability
Build a structured approach to understanding Avaya Aura Core architecture, collecting evidence and resolving or escalating support issues.
01
Identify core architecture
Identify the components and relationships that form the Avaya Aura Core architecture.
02
Understand Device Services
Define the role Avaya Aura Device Services plays in supporting the wider core environment.
03
Apply voice-network fundamentals
Describe the essential voice-network processes and standards that underpin core communications.
04
Collect diagnostic evidence
Use appropriate tools to validate system status and collect relevant system and network data.
05
Diagram calls and messages
Diagram call and message flows to understand signalling paths and support fault isolation.
06
Isolate and escalate issues
Isolate issues where possible and prepare a clear evidence package for the next level of support.
Course Syllabus
01 Avaya Aura Core Architectures
02 Lab Architecture Overview (Exercise)
03 Access Core Components (Exercise)
04 Register Clients and Make Test Calls (Exercise)
05 Avaya Session Border Controller for Enterprise
06 Voice Network Fundamentals
07 traceSM, Registration, Subscription and PPM (Exercise)
08 DHCP, Phone Boot Seq, Network Regions, Locations, IGAR, Trunks and CAC
09 Network Regions, Shared Bandwidth Management & HTTP Server Access (Exercise)
10 Media Processing Resources
11 SIP Routing Fundamentals Review
12 SIP Trace (Exercise)
13 Baseline Troubleshooting
14 Communication Manager: Alarms, Errors and Events
15 Communication Manager Alarms, Errors and Events (Exercise)
16 Communication Manager: Status Verification
17 Communication Manager Status Verification (Exercise)
18 Communication Manager: Traces and Global Settings
19 Communication Manager Traces (Exercise)
20 Communication Manager: Logs
21 Communication Manager Logs (Exercise)
22 Session Manager: Troubleshooting and System Status
23 Session Manager Troubleshooting and System Status (Exercise)
24 Session Manager: Reboot, Traces, Calls, Logs and Alarms
25 Session Manager Traces, Logs and Alarms (Exercise)
26 System Manager: Logs, Alarms, Licenses and Status
27 System Manager Alarms (Exercise)
28 Media Server Troubleshooting Tools
29 AAMS Troubleshooting (Exercise)
30 Avaya Aura Device Services Troubleshooting Tools
31 Avaya Aura Device Services Troubleshooting Tools (Exercise)
32 Network Issues
33 Call Flows
34 SIP to SIP Call Flow Class Discussion 1 (Exercise)
35 Call Flows Session Manager to Session Manager
36 H.323 to SIP Call Flow Class Discussion 2 (Exercise)
37 SIP to H.323 Call Flow Class Discussion 3 (Exercise)
38 Call Flows Remote Worker
39 SIP to SIP Remote Worker Class Discussion 4 (Exercise)
40 Troubleshooting Case Study Scenarios: Part 1 (Exercise)
41 Troubleshooting Case Study Scenarios: Part 2 (Exercise)
42 Troubleshooting Case Study Scenario Solutions (Exercise)
Avaya 72202V, Supporting Avaya Aura® Core Components
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