Tailored Avaya Training for a Government Agency: Delivering Under Pressure
- Written by Kathy Salter
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Challenges
Our client operates within the government sector, managing essential communication systems and ensuring operational reliability across multiple departments.
The agency needed Avaya training for its technical staff on short notice. Internal schedules were still being finalized, venue availability was unclear, and participants were not fully prepared. Without laptops or a defined setup plan, the training faced the risk of delay. These issues created a significant obstacle to building the technical capability required to manage critical communication infrastructure.
Red Education was brought in to provide a flexible, reliable solution that could begin immediately, despite the uncertainty around resources and timing.
solutions
Red Education worked quickly to deliver a customized Avaya training program covering course codes 61451V, 61131V, 71201V, 71301V, 72201V, and 72301V. Led by experienced instructor Brian Paul Nugent, the program was structured to fit the client’s schedule and specific technical requirements.
When last-minute changes disrupted the venue plan, Day 1 was conducted online to ensure the training commenced as scheduled. In-person sessions resumed from Day 2, giving participants the hands-on experience they needed. Red Education arranged venue setup, organized rental laptops, and ensured all necessary lab resources were in place.
The content was carefully tailored to align with the client’s operational environment. The account management team coordinated every detail with precision, ensuring that communication remained clear and that all obstacles were addressed promptly.
Outcomes
The agency successfully completed the training on time, with participants gaining valuable skills and confidence in managing Avaya systems. The program filled critical skill gaps and allowed staff to apply their knowledge immediately to live infrastructure.
The client was highly satisfied with the results, praising the expertise of the instructor and the seamless coordination that made the program a success.
“The training really went well. The trainer was very knowledgeable, and overall it was a wonderful session.”
— Technical Lead, Government Entity
Through careful planning and flexibility, Red Education enabled the client to build internal capability, strengthen technical performance, and achieve outcomes that met every requirement.
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Testimonials
i have recently completed CCNP ENCOR training from RED education.
Instructor Walid Boucenna is very knowledgeable and his teaching method is clear and engaging by using whiteboard to explain every concepts, rather than simply going through slide pack. He is highly responsive to any questions we raised during the course. His expertise made the course easy to follow and very effective. All the agenda items were covered and instructor explained both theory and labs before letting us do the labs to get hands on exposure. I highly recommend this class to anyone looking to advance their skills. It was great experience overall !
Thank you for providing valuable materials and labs.
I have completed EDU 260, EDU 262 and EDU 380, and I found them extremely informative and insightful. The content was well structured and greatly enhanced my understanding. Thank you for providing such valuable materials and labs.
Great course!
Great course! Was not sure what to expect, but Brian went above and beyond. He was very knowledgeable on the subject and clarified any information that students did not understand from the manual. It was easy to relate to the subject with Brian at the helm. Took time to come into break out sessions and assist when needed. Overall, a course that is worth your time!
I would recommend Red Education.
This was the first time taking a Red Education course, and it has exceeded my expectations. I really enjoyed the instructors who gave us excellent sights into the course material. Over all I would recommend Red Education.
A big thank you to Red Education
I want to sincerely appreciate Mr. Attique Bhatti for being an outstanding training instructor. His deep knowledge, engaging teaching style, and patience made the entire learning experience not only valuable but truly enjoyable. Every session was insightful, and his ability to simplify complex concepts made a lasting impact.
A big thank you as well to Red Education for providing such a well-structured and professional training environment. The support and resources throughout the course were exceptional.
Class is very interactive
The training was exceptionally well-structured and engaging, with clear explanations and practical examples that made the concepts easily understandable. Very good and professional trainer I enjoyed and found this course most helpful Thank you.
One of the best trainings i have ever attended
With only a little prior experience in Firewall management, this training helped me to gain lot of confidence and knowledge to support NGFW. Attique Bhatt, the instructor clearly explained all the concepts and cleared all the doubts which we came across.
Highly recommend to deepen their IT knowledge
I recently completed the Palo Alto Networks EDU-210 course with Dr. Philip Cao, and I was thoroughly impressed! The training materials were detailed and well-structured, with clear, step-by-step LAB instructions that made hands-on learning a breeze. Dr. Cao’s presentation was engaging, comprehensive, and packed with valuable insights. Highly recommend this course for anyone looking to deepen their IT knowledge!
outstanding learning experience
I have just completed a four-day course on Avaya IP Office Release 12 with Red Education, and it was an outstanding learning experience. The training was well-structured, comprehensive, and delivered in a way that made complex concepts easy to understand. The instructor “Keshav Gupta” was knowledgeable, engaging, and always ready to answer questions, ensuring that everyone grasped the material effectively. The hands-on practice sessions were especially valuable, allowing me to apply what I learned in real-world scenarios. Whether you’re new to Avaya IP Office or looking to deepen your expertise, I highly recommend this course—it exceeded my expectations!
Looking forward to more trainings with Red Education
I learned a lot from the Palo Alto 210 training provided by Red Education. Our instruction – Carlos Machado did well in sharing his knowledge and answering the questions. Looking forward to more trainings with Red Education.
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