Accelerated Upskilling for Prisma Access SSE Delivery
- Written by Aloke Bikkina
- # Palo Alto Networks
- # IT Services & Consulting
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Challenges
Our customer is an Australian IT professional services firm delivering enterprise network, infrastructure, and security solutions across multi-site environments, supporting complex wired and wireless estates throughout Australia and New Zealand.
The organisation was executing a clear business strategy to take Secure Access Service Edge (SASE) solutions to market. Its sales team had already been trained to position Prisma Access Secure Service Edge (SSE) and was actively progressing multiple opportunities. As these opportunities advanced toward closure, a critical gap emerged on the delivery side.
The project engineering team did not yet have the practical skills required to deploy and manage Prisma Access SSE. This created delivery risk at precisely the moment when the business needed confidence that it could fulfil new contracts. Timing was a key pressure point. Several opportunities were expected to close within a short window, leaving little room for gradual skills development.
Compounding the challenge, the organisation was new to Palo Alto Networks technologies. While it had a strong background in network and infrastructure services, its existing capability did not yet extend to delivering cloud-delivered security platforms at scale. The business also recognised a broader need to evolve its technology stack and expand its delivery capability to support a more diverse set of security solutions.
Without rapid and targeted upskilling, the organisation faced the prospect of winning work that it was not yet equipped to deliver, placing both client relationships and commercial outcomes at risk.
solutions
Red Education delivered targeted training to upskill the client’s engineers on Palo Alto Networks Prisma Access Secure Service Edge (SSE). The training focused on building a practical understanding of Security Service Edge fundamentals, including Zero Trust Network Access, secure web gateway functionality, and cloud access security broker capabilities. This enabled engineers who were new to Palo Alto Networks technology to quickly develop the skills required to support real-world deployment and operational scenarios.
The delivery approach prioritised clarity and practical understanding, recognising that the engineers were new to the Palo Alto Networks ecosystem. Complex concepts were broken down into structured, logical components to help participants quickly build confidence in how the solution works and how it is deployed in customer environments.
The training was delivered by an experienced instructor who actively engaged with participants, answered questions in depth, and related the content back to practical delivery scenarios. This approach helped accelerate learning and supported the transition from theory to applied capability within a compressed timeframe.
Outcomes
Following the training, the organisation was positioned to confidently support its growing pipeline of Prisma Access SSE opportunities. With five active opportunities underway, the engineering team now has the skills required to deploy and manage the solution once contracts are secured.
This readiness removed a key delivery risk and enabled the business to align its technical capability with its sales momentum. The organisation can now take SASE solutions to market with greater confidence, knowing it has in-house expertise to support implementation and ongoing management.
Participant feedback highlighted the effectiveness of the instructor, particularly in simplifying a complex platform and presenting it in a practical, understandable way. While there were some challenges with the availability of vendor-hosted labs during the course, these did not detract from the overall learning outcomes.
As a result, the organisation is better equipped to grow its security services portfolio, support customer adoption of Prisma Access SSE, and deliver on new opportunities as they convert to projects.
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Testimonials
i have recently completed CCNP ENCOR training from RED education.
Instructor Walid Boucenna is very knowledgeable and his teaching method is clear and engaging by using whiteboard to explain every concepts, rather than simply going through slide pack. He is highly responsive to any questions we raised during the course. His expertise made the course easy to follow and very effective. All the agenda items were covered and instructor explained both theory and labs before letting us do the labs to get hands on exposure. I highly recommend this class to anyone looking to advance their skills. It was great experience overall !
Thank you for providing valuable materials and labs.
I have completed EDU 260, EDU 262 and EDU 380, and I found them extremely informative and insightful. The content was well structured and greatly enhanced my understanding. Thank you for providing such valuable materials and labs.
Great course!
Great course! Was not sure what to expect, but Brian went above and beyond. He was very knowledgeable on the subject and clarified any information that students did not understand from the manual. It was easy to relate to the subject with Brian at the helm. Took time to come into break out sessions and assist when needed. Overall, a course that is worth your time!
I would recommend Red Education.
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A big thank you to Red Education
I want to sincerely appreciate Mr. Attique Bhatti for being an outstanding training instructor. His deep knowledge, engaging teaching style, and patience made the entire learning experience not only valuable but truly enjoyable. Every session was insightful, and his ability to simplify complex concepts made a lasting impact.
A big thank you as well to Red Education for providing such a well-structured and professional training environment. The support and resources throughout the course were exceptional.
Class is very interactive
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One of the best trainings i have ever attended
With only a little prior experience in Firewall management, this training helped me to gain lot of confidence and knowledge to support NGFW. Attique Bhatt, the instructor clearly explained all the concepts and cleared all the doubts which we came across.
Highly recommend to deepen their IT knowledge
I recently completed the Palo Alto Networks EDU-210 course with Dr. Philip Cao, and I was thoroughly impressed! The training materials were detailed and well-structured, with clear, step-by-step LAB instructions that made hands-on learning a breeze. Dr. Cao’s presentation was engaging, comprehensive, and packed with valuable insights. Highly recommend this course for anyone looking to deepen their IT knowledge!
outstanding learning experience
I have just completed a four-day course on Avaya IP Office Release 12 with Red Education, and it was an outstanding learning experience. The training was well-structured, comprehensive, and delivered in a way that made complex concepts easy to understand. The instructor “Keshav Gupta” was knowledgeable, engaging, and always ready to answer questions, ensuring that everyone grasped the material effectively. The hands-on practice sessions were especially valuable, allowing me to apply what I learned in real-world scenarios. Whether you’re new to Avaya IP Office or looking to deepen your expertise, I highly recommend this course—it exceeded my expectations!
Looking forward to more trainings with Red Education
I learned a lot from the Palo Alto 210 training provided by Red Education. Our instruction – Carlos Machado did well in sharing his knowledge and answering the questions. Looking forward to more trainings with Red Education.
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