Avaya Training Courses:

Avaya is a recognized innovator leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking.

Red Education is the Authorised Learning Partner for Avaya in Asia Pacific and delivers all of Avaya’s authorized training in the region.

Our Avaya trainers bring to the classroom decades of extensive experience. All Avaya training courses we deliver consist of Lectures, Labs, and Discussions and are available either in a classroom setting or as virtual live courses.

Certification:

Training at Red Education allows you the opportunity to become Avaya Certified across a range of Avaya technologies. Each Avaya technology has its own credential path which involves the completion of both course material and exams.

AVAYA COURSE PORTFOLIO

Red Education covers the entire range of Avaya training courses. See the list of course offerings in addition to schedules on your regional courses page.

AVAYA CERTIFICATION PATH

There are several credential levels that can be attained for each Avaya product however not all products support all four levels.

Avaya Implementation Professional Specialist (AIPS)

This credential qualifies that the candidate has a basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products.

Qualified candidates typically have a minimum of 2 years experience in the relevant technologies and up to 1 year of experience in implementing the Avaya product. The candidate can apply knowledge and skills to:

    • Demonstrate knowledge of the preparation required for the implementation
    • Install the product hardware and software
    • Test, validate, and troubleshoot the implementation
    • Configure the product for hand-off to Day 2 administration
    • AIPS is qualified through attending Avaya training and passing of Avaya online exams. Contact Red Education for more details.

Test Type: Online test
Validity: 2 years

Avaya Support Professional Specialist (ASPS)

This credential qualifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products.

Qualified candidates typically have a minimum of 4 years’ experience in the relevant technologies and up to 2 years’ experience in supporting the Avaya product. The candidate can apply knowledge and skills to:

    • Demonstrate product architecture knowledge (components, features and functions)
    • Install the product hardware and software
    • Test, validate, and troubleshoot the implementation
    • Configure the product for hand-off to Day 2 administration
    • Administer, maintain, and troubleshoot intermediate to advanced configurations
    • Interpret and resolve customer technical issues related to the products and components

ASPS is qualified through attending Avaya training and passing of Avaya online exams. Contact Red Education for more details.

Test Type: Online test
Validity: 2 years

Avaya Certified Implementation Specialist (ACIS)

This credential qualifies that the candidate has a basic-to-intermediary level of technical proficiency necessary to install and implement Avaya products.

Qualified candidates typically have a minimum of 2 years’ experience in the relevant technologies and up to 1 year of experience in implementing the Avaya product. The candidate can apply knowledge and skills to:

    • Demonstrate knowledge of the preparation required for the implementation
    • Install the product hardware and software
    • Test, validate, and troubleshoot the implementation
    • ACIS is qualified through testing held at Pearson VUE testing centres. Contact Red Education for more details.

Test Type: Proctored test
Validity: 2 years

Avaya Certified Support Specialist (ACSS)

This credential qualifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for Avaya products.

Qualified candidates typically have a minimum of 4 years’ experience in the relevant technologies and up to 2 years’ experience in supporting the Avaya product. The candidate can apply knowledge and skills to:

  • Demonstrate product architecture knowledge (components, features and functions)
  • Install the product hardware and software
  • Test, validate, and troubleshoot the implementation
  • Configure the product for hand-off to Day 2 administration
  • Administer, maintain, and troubleshoot intermediate to advanced configurations
  • Interpret and resolve customer technical issues related to the products and components

ACSS is qualified through testing held at Pearson VUE testing centres. Contact Red Education for more details.

Test Type: Proctored test
Validity: 2 years

Avaya Certified Integration Specialist (ACIS)

ACIS certifies a candidate has achieved a level of proficiency required to integrate and implement core and complex solutions based on reference architectures from Avaya customer scenarios.

The Integration Specialist holds a technical ability at a level that ensures the successful integration, configuration, and support of the solution reference architectures.

Test Type: Proctored and Online tests
Validity: 2 years

Avaya Certified Solution Specialist (ACSS)

ACSS certifies a candidate has achieved an intermediate – advanced level of proficiency required to diagnose, isolate and support multi products within Avaya solution architecture.

The Solution Specialist holds a technical ability at a level that ensures the successful maintenance, and support of solution architecture.

Prerequisites: To obtain an ACSS credential individuals need to hold the relevant ACIS credential.

Test Type: Proctored and Online tests.
Validity: 2 years