Avaya Aura® Contact Center - Orchestration Designer Scripting

Duration:                                5 Days

Audience:                               This course is designed for Avaya Business Partners, Customers and contact center personnel whose daily activities
                                                 include administration and management of Avaya Aura® Contact Center using Contact Center Manager

                                                 Administration.

Pre-requisites:                      Students must have attended the 3609C Avaya Aura® Contact Center Administration course.

Prerequisite Knowledge:    Communicate about basic telecommunications
                                                 Use technical publications
                                                 Identify and use correct telephone features according to customer specifications
                                                 Use Windows 98/XP/2000/2003/2008
                                                 Recognized Client/Server architecture and networking

Topic Covered:                      Overview 
                                                 Application Variables 
                                                 Intrinsics and Expressions 
                                                 Creating Applications and Using Scripting Commands and Blocks 
                                                 Handling Unscheduled Closures and Failed Conditions 
                                                 Host Data Exchange 
                                                 Final Project 
                                                 Troubleshooting and Interpretation 
                                                 Flow Charts and Handouts 
                                                 Appendix A: Voice Processing Variables and Commands in an AML Environment