Avaya Aura® Contact Center Administration
Duration: 5 Days
Audience: This course is designed for Avaya Business Partners, Customers and contact center personnel whose daily activities
include administration and management of Avaya Aura® Contact Center using Contact Center Manager Administration.
Pre-requisites: Understanding of Client/Server architecture and networking, and Windows 98/XP/2000/2003. Students should also be able to
Identify and use correct telephone features according to customer specifications.
Topic Covered: Contact Center Manager Administration Access
Administering CCMA Resources
Call Presentation Classes
Bulk-Load Data Configuration
Contact Center Management- Agents and Supervisors
Contact Center Management – Views
Contact Center Management – Assignments
Access and Partition Management
Real-Time Statistics & Formulas
Agent Desktop Display