Avaya Aura Communication Manager Maintenance and Troubleshooting
Duration: 5 Days
Audience: This course is designed for Avaya Business Partners and Avaya Customers with installation and implementation
responsibilities.
Prerequisites: Students should have completed ATI02348IEN Avaya Aura Communication Manager Implementation course.
Topic Covered: Collect, manage, and analyze fault data
Generate and interpret reports and log files
Monitor and interpret status and fault indicators
Isolate, troubleshoot, and clear faults/alarms
Test and monitor hardware and software connections using application-specific and command line diagnostic tools
Back up/restore from Communication Manager and System Platform to all supported media, including troubleshooting failed
backups/restores
Download and install firmware/software images, service packs, and data
Resolve issues with peripheral applications/servers covered in this course